Orders & Returns

Your satisfaction is really important to us and we want you to enjoy your purchases. If you would like to return your product for a refund or an exchange, please review the Return Policy to ensure all of the conditions are met.

If you discover what you believe to be a product defect, please follow the procedure below. Be sure to read the exceptions for certain brands.
You will need your order number and your zip code (Order number can be found in the order confirmation email we sent you).

If you would like to return your purchase

If you wish to return your product, all you have to do is:

  • Start your return online by entering your order number and your zip code  to receive a mailing label to box and ship your item(s).
  • Once the package will be delivered, the inspection will be processed; it will take between 3 to 7 business days. 
  • You will receive an email when your replacement has shipped or your refund has been issued.

    General Rules

    • Items are eligible for a return for up to 30 days from order date. (Except for Boox, GreenBike, Nakto, and Swellpro: 15 days, and Mototec : 10 days from delivery). Returned items must be in like-new condition with the original packaging (unopened box), including manuals and warranty cards.
    • Open boxes: We may be unable to accept the return. If we do, 15% restocking fees will apply.
    • Return Shipping Fee :
      • If the product is defective, Wellbots will pay for you to ship the product back. Contacting the manufacturer over the phone or by email first often solves the situation faster.
      • If the item was not defective upon inspection, we are unable to accept the return and the item will be sent back to your shipping address. You will cover the return shipping.
      • If you don’t want the product anymore, you will be responsible for the shipping costs; they will be deducted from your refund.
    • Refunds or exchanges will be processed upon receipt and inspection.

    Specific return conditions

    • Boox:
      • Defective product : We accept products that are defective on arrival (7) days from the delivery date. All other issues related to a defect need to be handled with Boox directly. Simply contact service@onyx-international.com 
      • Buyer's remorse : Items are eligible for a return for up to 15 days of delivery date. Returned items must be in like-new condition with the original packaging (unopened box), including manuals and warranty cards. For open box returns, we may be unable to accept the return. If we do, a 15% restocking fee is applied.
    • Contex : In the case of buyer's remorse, products can only be accepted for unopened products, customer pays for shipping and 15% restocking fees will apply.
    • CZUR : In the case of buyer's remorse, products can only be accepted for unopened products, customer pays for shipping and 15% restocking fees will apply.
    • Dyson : Defective out of the box products will be exchanged at no cost, please provide case # issued by Dyson upon troubleshooting. Opened boxes cannot be returned for a refund.
    • GreenBike : You can return your purchased item for a period of 14 days from the date of your purchase. 
      • In the case of buyer’s remorse, returns can only be accepted for unopened boxes (customer pays for shipping and 15% restocking fees will apply).
      • If your product is defective, please contact us to troubleshoot your product or replace it if it is deemed defective.
      • If the order arrives damaged, you have a 48 hours period to send us pictures and contact us for returns.
    • Jackery :Small accessories such as carrying cases are not returnable.
    • Mototec : Within 10 days from delivery, if the scooter or bike is defective out of the box, we will at our sole discretion ship replacement parts or exchange the product if it is not repairable. It will speed up the resolution to troubleshoot any issue with Mototec Support Team. Products that have been opened/used cannot be returned.
    • Mustang Professional : Due to heavy logistic constraints, orders for SafeZone Kiosks are not cancellable and not returnable.
      • Nakto:  You can return your defective purchased item for a period of 14 days from the date of purchase. Returns in the case of buyer's remorse are not accepted.
      • Pool Cleaners: Defective Pool Cleaners and their accessories (including power supplies and caddies) will be swapped for new ones if defective - unless for Hayward and Pentair cleaners. We do not take back pool cleaners for a refund if the box is opened. If your pool cleaner seems defective, please follow the below instructions:
        • Maytronics : Contact us with your serial number and description of the issue
        • Hayward : All after sales issues are to be troubleshooted with Hayward at (908) 355-7995 or online by clicking here. Please note that according to Hayward Policy, warranty for cleaners sold online only includes parts, not labor.
        • Pentair : All after sales issues are to be troubleshooted with Pentair at (800) 831-7133 or online by clicking here.
      • Qysea : We will not accept a return of products that have been used in the water, except if they are deemed defective upon inspection
        • Scan Dimension : In the case of buyer's remorse, products can only be accepted for unopened products, customer pays for shipping and 15% restocking fees will apply.
        • Segway: In the case of buyer’s remorse, returns can only be accepted for unopened boxes (customer pays for shipping and 15% restocking fees will apply).If your product is defective, please contact Segway Customer Support directly so that they can either troubleshoot your product or replace it if it is deemed defective. Please email technicalsupport@segway.com or call 1-888-523-5583 with your serial number. Please note we cannot ship Segway products to Hawaii.
        • Shark Vacuums can only be returned if unopened and sealed.
        • Sobro : If your unit is received damaged, please contact us. If you are experiencing technical issues, please contact support@sobrodesign.com or call 800-898-6970 for troubleshooting and exchange if needed. Please note that open boxes cannot be returned for a refund. 
        • SwellPro : You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If accepted and upon inspection, you will be refunded minus a 15% restocking fee.
        • TAPit: We do not accept returns unless the unit is defective. While under 3 year guarantee, if it does need to be returned, customers are responsible for shipping one way and we cover shipping back. Shipping is free with the extended 2 years warranty.
        • Vizio : Some items are not returnable unless damaged in transit. This includes the Vizio Elevate. All aftersales issues will be handled by the manufacturer directly.

        If you have any questions, please feel free to contact us here.