Your satisfaction is extremely important to us and we want you to enjoy your purchase. If you would like to return your product for a refund or an exchange, please read the below:

  • Items are eligible for a return for up to 30 days after the order delivery date. Returned items must be factory sealed. For open boxes and orders in transit, we may be unable to accept the return (or a restocking fee of up to 15% may apply). Some items can only be exchanged if defective (pool cleaners for example). Please refer to the product page to check if any exceptions apply to your product. For example, ONYX Motorbikes, Boox, GreenBike, Nakto, Mototec, Eahora, Rurui, Samebike, Hurley and Swellpro have a 15-day return window. For electric bikes, replacement parts are favored over exchanged.
  • For technical questions, you may also contact the manufacturer by phone or email directly as it often helps.
  • To start a return/exchange, please email us at with :
    • your order number
    • a description of the issue
    • photos and/or videos of the issue
    • the serial number of your product
  • If the product is defective, we will either ship parts or provide a prepaid shipping label to replace the entire unit. If you do not want the product anymore, you will be responsible for shipping.
  • Once the package is delivered, please allow 5-7 business days on average for the inspection to be completed. You will then receive an email when your replacement item has shipped or when your refund has been issued. If the item is not deemed defective upon inspection, we may be unable to accept the return (item may be sent back to you)