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Currency - All prices are in AUD

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Wellbots

Refunds & Returns

While we do our best to ensure that you are satisfied with your order, we accept returns if you are not satisfied with your purchase or receive a defective product. We do require that you request & receive a Return Merchandise Authorization (RMA) number from us before shipping your product back.

How can I return my product?

If you wish to exchange or return your product, all you have to do is:

  • Login to your Wellbots account
  • Click on Completed to see the list of your completed orders
  • Find the order you wish to return, and click on Return Items 
  • Follow the next steps
  • TIP: a thorough explanation of why you need to return your product will speed up the process

If you receive a defective product

  • Trying to contact the brand over the phone or by email first can sometimes solve the situation easily
  • Purchases are eligible for a return for up to 30 days after having received the product. SwellPro: 15 days
  • Returned items must be in like-new condition with the original packaging, including manuals and warranty cards. DJI drones must be non-activated
  • If the return is for a refund and not an exchange, it will be processed upon receipt and inspection
  • If the product was not defective upon inspection by our engineers at the warehouse, restocking fees may apply

If you don't want the product anymore

  • Purchases are eligible for a return and refund for up to 30 days after having received the product. SwellPro: 15 days
  • If the product is not defective, customer will pay for return shipping
  • Returned items must be unused and in like-new condition with the original packaging, including manuals and warranty cards. DJI drones must be non-activated
  • Open boxes: we may be unable to accept the return. If we do, restocking fees may apply
  • Refunds will be processed upon receipt and inspection
  • TIP: sending us the return tracking number will speed up the refund process

If you have any questions, please feel free to contact us here.